Legal

Overview

Because our products are digital and delivered electronically, refunds are handled differently than physical goods. This policy explains when a refund, replacement, or store credit may be issued.

Eligible for Refund/Replacement

• The product was not delivered within the stated delivery window and support was unable to resolve it.
• The product delivered does not match the listing (wrong item, wrong variant, materially different from what was described).
• A key, license, or account is confirmed invalid/unusable at the time of delivery and cannot be replaced with working stock.

Not Eligible for Refund

• Change of mind after a working product has been delivered and accessed.
• Accounts or licenses that are later banned, suspended, or restricted by a third-party publisher due to the buyer's own actions after delivery (unless a warranty period for the product explicitly covers this — see the product page).
• Keys/licenses that have already been activated or redeemed, except where a defect is confirmed.
• Claims submitted after the warranty window stated on the product page has expired.

Warranty Windows

Some products (particularly accounts) list a warranty window (e.g. "1h warranty," "3h warranty") on the product page. Within that window, a confirmed issue with the delivered item is eligible for a free replacement or refund. Outside that window, the sale is considered final.

How to Request a Refund

• Contact support via Discord or the support email listed in the footer within the applicable warranty/delivery window.
• Include your order number and a clear description of the issue; screenshots or error messages speed up resolution.
• Approved refunds are issued to the original payment method (or gateway wallet, for crypto payments) and may take a few business days to appear depending on the payment provider.

Chargebacks

Filing a chargeback instead of contacting support first, for an order that was correctly delivered, is treated as a violation of our Terms of Service and may result in an account ban and evidence being submitted to the payment provider disputing the claim.